Job Openings at Quidax

Are you looking for a job in Nigeria? If so, you might consider the job Openings at Quidax. This blog post contains details about the latest job Openings at Quidax on the Go so you can send your applications. Let’s dive in!

About Quidax

They are a crypto startup and we are passionate about connecting people to alternative financial systems.

At the core we believe that innovation in money didn’t end with dollars, pounds, and money as we know it today, there has to be something that pushes us as a race forward.

We are betting it’s crypto because we’ve seen how it connects the world and makes the world significantly smaller financially. Our mission is to make it insanely simple for people to access & experience crypto products.

Our vision is to create a world where sending money and value around the globe is as easy as sending a text message, and we believe this future is going to be brought to you, courtesy of digital currencies.

Remote Customer Success Analyst at Quidax

• Location: Remote
• Job Type: Full-time

What you will be doing as a Remote Customer Success Analyst at Quidax

• As a customer success analyst at Quidax, you’ll be the first line for our customers.
• You would be directly responsible for making sure that our customers can use our products successfully and even when they are having problems, it would get fixed in the shortest possible amount of time.
• You will be a key point of contact for our valued customers, assisting them with a wide range of inquiries and technical issues related to our platform and services.
• You will play a crucial role in ensuring our customers have a positive and seamless experience with Quidax.

What your day-to-day looks like as a Remote Customer Success Analyst at Quidax

• Provide timely and accurate support to customers via multiple channels, including email, live chat, and social media platforms.
• Make customers smile
• Collaborate with colleagues and cross-functional internal teams to resolve issues, and improve product experience.
• Relate with our 3rd party partners — (shout/fight with them as necessary)
• Document customer interactions and maintain detailed records in the support system.
• Troubleshoot technical issues related to account management, transactions, security, and platform functionality.
• Proactively identify areas for improvement in customer support processes and contribute to team initiatives.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Contribute to the development of help centre articles and FAQs.
• Stay up-to-date on the latest cryptocurrency trends and company product updates.
• Sync with your team lead on direction for the week/day
• Performs other related duties as assigned

What you need to have as a Remote Customer Success Analyst at Quidax

• 2+ years of experience in a customer support, customer success, or customer experience role.
• Ownership Mindset: You take initiative and responsibility for your work, seeing tasks through to completion.
• Excellent written and verbal communication skills with a strong customer focus.
• Ability to empathize with customers and build rapport.
• Strong problem-solving and analytical skills.
• Empathy: You can understand and share the feelings of others, demonstrating genuine care for our customers’ needs.
• Customer-Centricity: You are passionate about providing excellent customer experiences and going the extra mile to exceed expectations.
• Experience using Zendesk (or similar support CRM tools), and Google Suite tools.
• A keen eye for identifying gaps in experience
• Ability to work methodically and with minimal supervision.

Nice To Haves

• Experience in crypto (Work or usage)
• Experience in a payment fintech
• Familiarity with KYC/AML procedures.
• Experience with shift-based 24/7 support

How to Apply

Open this link to apply.

Remote SEO Specialist at Quidax

Quidax is the simplest and most secure way to buy and sell bitcoin, ethereum, ripple and other altcoins.

Location: Remote

Job Type: Full-time

Job Description

• The job of the SEO Specialist at Quidax is to be the brand custodian and gate keeper of the image of the company; basically, your graphics should capture the attention of those who see them and communicate the right message.
• For this, you need to have a creative flair and a strong ability to translate requirements into design.
• You sit on the marketing team while you shape the visual identity of the brand from elementary output like social media design to integrated marketing campaigns or branding at events or other brand touch points such as the app or website.

Responsibilities 

• Conduct in-depth research to identify high-impact keywords and phrases that align with business goals.
• Analyze keyword trends, search volume, and competition to prioritize targets.
• Optimize website content, including meta tags, headers, images, and URLs, to improve search engine rankings.
• Ensure content is structured for readability and includes relevant keywords naturally.
• Collaborate with content creators to produce SEO-friendly blog posts, landing pages, and other web content.
• Perform regular site audits to identify and fix technical issues such as broken links, crawl errors, and slow page speed.
• Optimize website structure and navigation to enhance user experience and search engine crawl ability.
• Implement schema markup, XML sitemaps, and robots.txt files to improve search engine indexing.
• Develop and execute link-building strategies to acquire high-quality backlinks.
• Monitor and manage the website’s backlink profile to avoid penalties and maintain a strong reputation.
• Engage with online communities, forums, and social media to build brand awareness and drive traffic.

What you need to have